Step 01 / 06
Sourcing
Formulations are selected against a defined composition and strength for each product.
A quality-focused pharmaceutical approach
Quality runs through how our product catalog is structured, packaged, stored and communicated to franchise partners and pharmacy professionals. It is a process we follow at every step, from sourcing to dispatch and support.
Product quality process
Formulations are catalogued with consistent composition, strength and dosage-form details so partners always work from accurate, current information.
Packaging standards
Pack sizes and packaging formats are documented per product to support predictable, damage-resistant distribution.
Storage and handling
Products are expected to be stored and handled per manufacturer guidance to preserve quality through the supply chain.
Quality assurance philosophy
Quality is treated as an ongoing process across sourcing, packaging and dispatch, rather than a one-time claim.
Accurate product information
Composition, dosage form and therapeutic category are listed for every product, so partners can verify what they are offering before they place an order.
Careful dispatch
Orders are packed to protect products in transit, and dispatch details are shared so partners can track and plan their stock.
How quality is handled, step by step
From the first selection of a formulation to the support we give after delivery.
What partners can expect
- A product list with composition, dosage form and category for every formulation
- Consistent product details across the website, product list and enquiries
- Clear communication on stock, dispatch and documentation queries
- A direct point of contact for any quality-related question
- Prompt attention if a partner reports a concern with a product or pack
Storage and handling guidance
Good storage protects product quality after it leaves us. Partners should always follow the instructions printed on each pack, along with these general practices.
- Keep products away from direct sunlight and heat sources.
- Store in a dry place and protect from moisture.
- Follow the storage temperature printed on the pack or label.
- Check the batch number and expiry date before stocking or supplying.
- Check that outer cartons and seals are intact on receipt.
Quality questions, answered
Quick answers to what partners ask us most often.
Where can I see a product's composition?
Every product page lists its composition, dosage form and category. You can also download the full product list from the website.
How do I get documentation for a product or franchise?
Contact our team with the product or range you are interested in, and we will share the documentation available for it.
What should I do if I find a problem with a pack or product?
Stop supplying the affected product and contact us with the product name, batch number and a short description. Our team will follow up with you directly.
How should products be stored once received?
Follow the storage instructions printed on each pack. As a general rule, keep products cool, dry and away from direct sunlight, and check the expiry date before supplying.
Have a specific quality or documentation question?
Reach out and our team will follow up directly.